FAQs

Covers Decoration Hire specialise in decorative hire for weddings and special events. We can assist with decorating and styling and have awesome team of creatives who  deliver, collect and or set up in venues all over the greater Auckland area.

You can  view most items in our showroom, at 3061 Great North Road, New Lynn which is open Monday to Friday, 10am – 4pm. Appointments can be made outside of these times with prior arrangement.  Please be aware that some items may be out on hire or not on display for other reasons.  If there is an item you particularly wish to view please phone ahead and we will try to arrange a viewing.

You are also more than welcome to meet with one of our Stylists onsite to discuss your wedding/event ideas and we can put together a bespoke package for you – please make a booking for this option.

We recommend the sooner the better.  Over the peak season some items can book out quickly so if you have your heart set a particular item we do recommend getting in early.   Once we receive your deposit those items are held for your special day.

3 days is our standard hire period which means you can collect on Friday and return on Monday for those weekend events.

You can collect your hired items from our dispatch area.  The dispatch office is your first port of call when picking up hired items and is located through the back door at the rear of our building.

We will arrange the return day with you at the time of booking.  It is important to stick to the day arranged as we may have bookings waiting to collect the items your have hired.

A deposit of 25% will secure your items for your special event.  The deposit is due within 7 days of accepting your quote and is non-refundable.  If your hire items are less than $100.00 you will need to pay the full amount due in order to secure the items.

Payment of the balance of your invoice is required 14 days prior to event date.  Your hired items are prepared once full payment has been received.   – we accept Cash, Eftpos or Credit Card.

We require a bond payment of $100.00 which is refunded once the hired items are returned to Covers at the required times and have been checked.  Bond Return can take up to 10 days during our busy season.  Please ensure we have banking details to make refunds directly.

Changes can be made to your order up to one month prior to the event. Items cannot be removed after this time, however you can add items.

Yes, we can deliver and/or collect the hired items from your venue location – please ask us for cost when enquiring.

Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for your event.

We also take out the hassle of you organising the Packdown at the end of the night/next day – our team will come in at the end of your event and pack it for you and take it back to our Showroom.

Please ask us for costs of our Set Up and Packdown services when enquiring.